FAQ

  1. When will I get my order?

    There are basically 3 parts - order fulfillment + shipping + local delivery.  Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

    ● USA: 3–4 business days
    ● Europe: 6–8 business days
    ● Australia: 2–14 business days
    ● Japan: 4–8 business days
    ● International: 10–20 business days

    So add up the above 2 numbers with local delivery time and you can guess approximately when your item will arrive.

  2. Where will my order ship from?

    We work with an on-demand order fulfillment company with facilities worldwide!

  3. Will I be charged customs for my order?

     An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  You may refer to our shipping policy here.

  4. My order should be here by now, but I still don't have it. What should I do?

    Before getting in touch with us, please help us out by doing the following:
    ● Check your shipping confirmation email for any mistakes in the delivery address
    ● Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here with your order number or send us an email at yolo.assets.hk@gmail.com.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

  5. How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here or email us at yolo.assets.hk@gmail.com.

  6. I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us here or send us an email at yolo.assets.hk@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

  7. What’s your return policy?

    You have 30 days after receiving your item to request a return.  Your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Please let us know by contacting us here or sending us an email at yolo.assets.hk@gmail.com.  Please refer to a more detailed refund policy here.

  8. Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items orle damaged items. If any of these apply, please contact us here or send us an email at yolo.assets.hk@gmail.com. with photos of wrong/damaged items and we’ll sort that out for you.  Please refer to a more detailed refund policy here.

  9. Can I exchange an item for a different size/color?

    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at yolo.assets.hk@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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